Responsible Gaming at 95ok

01 Our Commitment to Responsible Gaming

At 95ok, we believe that gambling is a form of entertainment — one that millions of Bangladesh players enjoy responsibly every day through cricket betting, live casino tables, and online slots. However, we also recognise that for a small number of individuals, gambling can become harmful if not approached with awareness and clear personal boundaries.

Our responsible gaming programme is built on a simple principle: every 95ok player must always feel in control of their gambling activity. We do not want players to gamble beyond their means, chase losses, or use gambling as an escape from personal difficulties. Our platform is designed to make it as easy to set protective limits and take breaks as it is to place a bet.

Responsible gaming at 95ok is not a box-ticking exercise — it is an active, ongoing commitment backed by real tools, trained support staff, and clearly communicated policies. Whether you are a casual Bangladesh player who bets occasionally on BPL cricket or a regular slots enthusiast, the safeguards described on this page are available to you at any time, free of charge, directly from your account settings.

02 Age Restriction and Verification

The 95ok platform is strictly for adults aged 18 years and above. Allowing minors to access online gambling services is something 95ok takes extremely seriously, and we have multiple layers of controls in place to prevent underage access.

How We Verify Age

All new 95ok accounts are subject to Know Your Customer (KYC) verification before full platform access is granted. During the verification process, players are required to submit a government-issued identity document — typically a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their full name and date of birth. Any player found to be under 18 years of age will have their account immediately suspended and any funds returned in accordance with applicable procedure.

Parental Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling sites, we strongly recommend enabling parental control software on shared devices. Such tools can block access to gambling websites at the device or network level, providing an additional protective layer alongside the account-level controls operated by 95ok.

03 Player Protection Tools

95ok provides a comprehensive set of self-management tools that put you in direct control of your gambling activity. All tools are available instantly from your account settings — no waiting period, no approval required. Here is an overview of the core tools available to every 95ok player:

04 Deposit and Spending Limits

Deposit limits are one of the most effective tools for keeping gambling within a comfortable budget. By setting a cap on how much money you can add to your account in a given timeframe, you remove the temptation to deposit beyond your means in the heat of the moment.

How Deposit Limits Work

95ok allows you to set deposit limits across three time periods: daily (rolling 24-hour window), weekly (rolling 7-day window), and monthly (rolling 30-day window). You may set any combination of these limits simultaneously — for example, a daily limit of ৳500 and a monthly limit of ৳5,000 applied at the same time.

Reducing and Increasing Limits

Reducing your deposit limit takes effect immediately — the new lower cap applies from the moment you confirm the change in your account settings. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is deliberate: it ensures that a decision to increase your spending cap is considered rather than impulsive.

Loss Limits

In addition to deposit limits, 95ok offers net loss limits. A loss limit caps the total amount you can lose within a defined period, independent of how much you deposit. Once your loss limit is reached, all wagering is paused until the limit period resets. Loss limits follow the same immediate-reduction / 7-day-increase policy as deposit limits.

05 Time-Out and Cool-Off Periods

Sometimes you may want a short break from gambling without taking the more permanent step of self-exclusion. The 95ok time-out feature allows you to temporarily suspend your account for a defined period of your choosing.

Available Time-Out Durations

• 24 hours — a brief pause after a losing session or when you feel the urge to chase losses
• 48 hours — a weekend break or a short reset period
• 7 days — a one-week cooling-off period to reassess your gambling habits
• 30 days — a full month away from the platform
• 6 weeks — an extended break, ideal if you feel your gambling is becoming more frequent than intended

What Happens During a Time-Out

During an active time-out period, your account is suspended: you cannot log in, place bets, or make deposits. Any active bonuses are paused and will resume when your time-out ends, subject to their original expiry dates. Your account balance is preserved and fully accessible once the time-out period concludes. You will not receive any promotional communications from 95ok during your time-out period.

Ending a Time-Out Early

Time-out periods cannot be cancelled or shortened once activated. This is an intentional design choice — the ability to reverse a time-out immediately would undermine its protective purpose. If your selected time-out period expires and you wish to return to the platform, your account will automatically reactivate. You are always free to activate a new time-out or escalate to a full self-exclusion at any time.

06 Self-Exclusion

Self-Exclusion Periods

95ok offers the following self-exclusion durations:

• 6 months — the minimum self-exclusion period
• 1 year — a standard medium-term exclusion
• 3 years — a long-term exclusion for more serious concerns
• 5 years — the maximum standard self-exclusion period
• Permanent — an indefinite exclusion with no automatic reactivation

How to Self-Exclude

07 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs — drawn from internationally recognised responsible gambling guidance — may indicate that gambling is moving beyond healthy entertainment and beginning to cause harm.

If you recognise three or more of these patterns in your own behaviour, we encourage you to reach out to our support team or activate a protective tool from your account settings today.

• Spending more money on gambling than you originally intended or can comfortably afford
• Chasing losses — continuing to gamble in order to win back money you have already lost
• Gambling to escape stress, anxiety, depression, loneliness, or other emotional difficulties
• Borrowing money from family, friends, or financial institutions to fund gambling
• Lying to people close to you about how much time or money you spend on gambling
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling
• Neglecting work, studies, family responsibilities, or personal health because of gambling
• Repeatedly making unsuccessful attempts to control, cut down, or stop gambling
• Thinking about gambling excessively — planning the next session, reliving past wins or losses
• Using savings, household money, or bill payments to fund gambling sessions

08 Support and Help Resources

If you are concerned about your gambling — or the gambling behaviour of someone you care about — please do not wait. Help is available, and the sooner you reach out, the sooner steps can be taken to protect your wellbeing.

95ok Direct Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays (Eid, Victory Day, Independence Day, Pohela Boishakh). You can contact us in the following ways:

• Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing to our specialist team
• Live Chat: Available directly from your account dashboard — click the chat icon for an instant connection to a support agent
• Response time: Email responses within 2 hours on average; live chat responses within 3 minutes during peak hours

What Our Support Team Can Do

When you contact the 95ok responsible gaming team, our specialists can help you with the following:

• Activate a deposit limit, loss limit, or reality check reminder on your behalf
• Initiate a time-out or self-exclusion immediately — including outside account-settings access
• Process a balance withdrawal following account suspension
• Provide non-judgmental guidance on next steps if gambling is causing personal harm
• Connect you with external counselling and support referrals appropriate for the Bangladesh context

General Guidance for Safer Play

Beyond the formal tools and support channels, the following practical habits can help every 95ok player maintain a healthy relationship with gambling:

• Set a strict entertainment budget for gambling before you start — treat it as you would the cost of a cinema ticket or a meal out
• Never gamble with money earmarked for rent, bills, food, education, or family needs
• Take regular breaks during gaming sessions — stand up, get a drink of water, step outside
• Avoid gambling when you are tired, stressed, upset , or under the influence of alcohol or other substances
• Do not view gambling as a source of income — the house edge means that over time, the platform will always have a mathematical advantage
• Balance gambling time with other leisure activities — sport, socialising, hobbies, and family time
• Keep track of your gambling history using the Activity Statement tool in your 95ok account dashboard